AT&T U-Verse DVR Help?

Question

AT&T U-Verse DVR Help?

Answer 1

Imy dvr response is soooo slow and no picture!

Answer 2

Uverse Disaster Recovery

Answer 3

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Do all other functions of your remote work okay? If not, change the batteries. If this is the only problem you have, disconnect the DVR from the power outlet and let it set for about 15 to 30 minutes. Plug it back it and allow it to reload its memory (that may take a while). After it's back to normal try the RECORDED TV function. If it's still not responding, it's time to call AT&T tech support.

Answer 4

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RE:

AT&T U-Verse DVR Help?

Ok so I am am trying to record shows, and it says, you have too many shows recorded, erase some shows. So I erase 5 episodes, and try to record one thing, and it still wont let me. No matter how many I erase, it still says I have too much. Plus, my DVR is set to erase the oldest episodes recorded...

Answer 5

You may need to reboot your DVR. To do that you press the power button for 5 seconds until the screen goes blank. Then you wait for it to finish rebooting which takes about 2-6 minutes. After the DVR has come back online you change channels a few times to warm it up then try to record a show. you shouldnt get that message after that.



If this process does not work for you you can do a disaster recovery which will erase all of your recordings and put the DVR back to its factory settings. To preform disaster recovery you press the DOWN ARROW and OK button on the DVR. While holding those down you press the POWER button for about five seconds and let go of only the POWER button. If this process was performed correctly you will see a gear come up on the screen with a loading bar under it. The DVR will take about 5 mintues on the screen with one gear then go to two gears with a slower moving bar or three boxes going from the left to right over and over again. It will take 5 - 45 minutes on that screen. After it has done loading all the information it will do a normal reset automatically and go to a normal picture for you. You should be able to record now that your DVR has gone back to the factory settings.



If you still cannot record after this process then the DVR needs to be replaced. Call 1-800-288-2020 and ask for tech support. Tell them the steps you have taken and they should be able to send a tech with a DVR for free.